Laura Reiki & Reflexology
Booking Terms and Conditions
Version 1.1 | Effective date: 18/10/2026
These terms apply to all treatments, Reiki courses, workshops, gift vouchers and packages with Laura Reiki & Reflexology. By booking or paying, you confirm you have read and accepted them. Nothing here affects your statutory rights under UK consumer law.
1. Booking and payment
- You can book by WhatsApp, phone or email.
- Your booking is confirmed only once the deposit or full payment is received.
- Same-day and next-day bookings need full payment at the time of booking.
- Prices are in pounds sterling (£). Price changes do not affect bookings already confirmed.
- I may decline a booking.
2. Deposits
- A deposit may be needed to secure a treatment, course, workshop or event.
- Deposits are non-refundable, subject to your legal right to cancel in section 3. They reserve your place and let me prepare for you.
- If a deposit is not received in time, I may cancel the provisional booking.
3. Your legal right to cancel
If you book as an individual, not for business, by WhatsApp, phone, email or online, you may have a legal right to cancel within 14 days of booking and receive a refund. This right may not apply to services booked for a specific date or period.
If you book a date within those 14 days and ask me to go ahead, I will keep a fair amount for any service already provided if you cancel. To use this right, tell me clearly by WhatsApp or email. Where it applies, I will refund you within 14 days. Once any cancellation period has ended, or if it does not apply, deposits are non-refundable.
4. Cancelling and rescheduling treatments
- Please give at least 24 hours’ notice to cancel or rearrange a treatment.
- With 24 hours’ notice or more, I may transfer your deposit to one new appointment.
- With less than 24 hours’ notice, or if you do not attend, the deposit is kept. I may also charge a fair cancellation fee, up to the full appointment fee, reflecting the time I reserved for you and could not offer to someone else.
- If you arrive late, your treatment may be shorter, and the full fee is still payable.
- If you have not arrived 15 minutes after your appointment time and I have not heard from you, I may cancel the appointment.
5. Courses and workshops
- A deposit or full payment secures your place. Deposits are non-refundable, subject to section 3.
- If you cancel: with at least 14 days’ notice, I may transfer your deposit to one future date, and I will refund anything you have paid beyond the deposit. With less than 14 days’ notice, or if you do not attend, the deposit is kept. I may also keep the full fee, unless I am able to fill your place.
- If I cancel or reschedule a course, you can choose a new date or a full refund of what you have paid. I am not responsible for other costs, such as travel.
- Certificates: You receive a certificate for each level you complete. Level One is for personal development and is not a professional qualification. The Level Two practitioner certificate is issued once your case studies are complete. Insurers and professional bodies have their own requirements, so please check with yours.
- Online sessions: Attunements are not given online. They are optional and available face to face only. For refresher courses, you must send a copy of your original Reiki certificate when you book.
6. Packages and promotional offers
- Packages and offers are paid in full in advance and are non-refundable, subject to section 3.
- A package is valid for as many months as the number of treatments (for example, four treatments are valid for four months), unless I tell you otherwise in writing.
- Unused sessions expire after this period, except where I agree otherwise in exceptional circumstances.
- Packages are personal to you and cannot be shared or exchanged for cash. Normal cancellation rules apply to every appointment.
7. Gift vouchers
- Gift vouchers are non-refundable, non-transferable and cannot be exchanged for cash, subject to section 3.
- They are valid for six months from purchase unless stated otherwise.
- Appointments booked with a voucher follow these terms.
8. Your health
- Before your first appointment you will complete a confidential consultation form. Please give accurate and complete information and tell me about any changes before each visit.
- Please share health details in person or by phone, not by WhatsApp message.
- If you have a contagious illness, contact me before your appointment.
- I may refuse, postpone or change a treatment if it is not suitable. Some conditions may need written approval from your GP first.
- If you do not disclose relevant health information, I may decline or stop treatment, and the full fee may still be due.
- Reiki and Reflexology are complementary therapies. They are not a substitute for medical advice, diagnosis or treatment, and I cannot guarantee any particular result.
9. Conduct
- Clients stay fully clothed for Reiki. For Reflexology, only the feet and lower legs are uncovered, and towels or blankets are provided.
- Please do not attend under the influence of alcohol or illegal drugs, and please set your phone to silent.
- I may stop a session if anyone behaves aggressively, abusively or inappropriately. The full fee is then payable and no refund is given.
- Parking is at your own risk. I am not responsible for lost or damaged belongings.
10. Under 18s
Treatment for anyone under 18 needs written consent from a parent or guardian. A responsible adult may be asked to stay on the premises.
11. Your data
I keep your personal information confidential and secure under UK GDPR and the Data Protection Act 2018. Please see my Privacy Policy for details. I am registered with the Information Commissioner’s Office (ICO), registration number ZB656816.
12. Complaints
Please raise any concern with me first. For a formal complaint, write to me within 28 days where possible. I will acknowledge it within 5 working days and aim to reply in writing within 28 days.
13. Unforeseen events
I am not responsible for delays or cancellations caused by events outside my control, such as severe weather, illness, power failure or government restrictions. Where possible I will offer another date.
14. Changes and law
I may update these terms. The latest version is on my website, and bookings already confirmed are not affected. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to use your local courts.
15. Contact
Laura Reiki & Reflexology, 34 Cardiff Road, Dinas Powys, CF64 4JS
Phone and WhatsApp: 07544 012909
Email: laurareikireflexology@gmail.com
Website: cardiff-reiki-reflexology.com
By appointment only.
Privacy Policy
Laura Reiki & Reflexology | Version 1.0 | Effective date: 18/10/2026
Who I am: I am Laura of Laura Reiki & Reflexology, 34 Cardiff Road, Dinas Powys, CF64 4JS. I am the data controller (ICO registration ZB656816). Contact: laurareikireflexology@gmail.com or 07544 012909.
What I collect: Your name and contact details, emergency contact, consultation form and relevant health information, treatment notes, appointment and payment history, and our messages (including WhatsApp).
Why I use it: To book and deliver safe treatments and courses, keep records, take payments, and meet legal and insurance requirements. Health information is used only with your explicit consent, given when you complete your consultation form.
Who sees it: Only me. I never sell your information or use it for third-party marketing. I may share it only if the law requires it, if there is a risk to someone’s safety, or with my insurer or professional body if needed.
How long I keep it: I keep treatment records for 7 years after your last appointment, then securely delete or destroy them. Records for under-18s are kept for 7 years.
How I keep it safe: Paper records are locked away.
WhatsApp: I use it for booking. Please don’t send health details by message.
Your rights: You can ask to see, correct or delete your information, or object to how I use it, by contacting me. Some records I must keep by law or for insurance.
Complaints: Please contact me first. You can also complain to the Information Commissioner’s Office at ico.org.uk.